1. INTRODUCTION

Welcome to Webistic LLC, where customer satisfaction is a cornerstone of our ethos. This Chargeback and Refund Policy is designed to articulate the guidelines and procedures concerning chargebacks and refunds for our services. We understand that situations may arise where you might seek reimbursement or dispute a charge, and we are committed to addressing these matters with transparency and fairness.

2. REFUND POLICY

At Webistic LLC, we stand behind the quality of our services. If you are dissatisfied with a service you've purchased, we offer a straightforward refund policy. Here are the key aspects:

a. Eligibility:

To be eligible for a refund, you must meet the following criteria:

- The request must be made within [7] days from the date of purchase.

- The service in question must not have been fully utilized or completed.

b. Contacting Us:

To initiate a refund request, please contact our Customer Support team at [info@thewebistic.com]. Provide detailed information about your purchase, including the nature of the service and reasons for your dissatisfaction.

c. Processing Time:

Refund requests are typically processed within [20] business days of receiving the request. The actual refund, however, may take additional time depending on your payment method and financial institution.

d. Non-Refundable Services:

Certain services may be marked as non-refundable, and these will be clearly indicated at the time of purchase. Customized or personalized services fall under this category.

3. CHARGEBACK POLICY

While we strive to address concerns through our refund process, we understand that there may be situations where a chargeback is initiated. A chargeback occurs when a customer disputes a charge with their credit card issuer. Here's our approach to chargebacks:

a. Contact Us First:

We encourage you to reach out to our Customer Support team at [info@thewebistic.com] before initiating a chargeback. Many issues can be resolved more efficiently through direct communication.

b. Valid Grounds for Chargebacks:

Valid grounds for chargebacks typically include cases of unauthorized transactions, fraud, or services not rendered. If you believe you have a valid reason for a chargeback, we are committed to investigating the matter promptly.

c. Chargeback Fees:

Please be aware that initiating a chargeback without contacting us first may result in chargeback fees. These fees cover the administrative costs associated with handling chargebacks.

d. Cooperation in Investigations:

If a chargeback is initiated, we will fully cooperate with the investigation conducted by the credit card issuer. We may request additional information to aid in the resolution process.

4. OUR COMMITMENT

Webistic LLC is committed to providing high-quality services and addressing customer concerns with fairness and integrity. We value open communication and encourage customers to contact us directly with any issues before resorting to chargebacks.

5. CONTACT INFORMATION

For refund requests, chargeback concerns, or general inquiries, please contact our Customer Support team at [info@thewebistic.com] . We are here to assist you and ensure your experience with Webistic LLC is positive and satisfactory.